Orders & Refund Policy
Placing Orders
Thank you for choosing Ace Garden Nest for your lawn care needs. When you place an order, we begin project planning immediately. You can pay securely using major methods including Amazon Pay, Apple Pay, or PayPal. Once payment is confirmed, your order is scheduled and you’ll receive a confirmation email with delivery estimates.
Cancellations & Modifications
You can modify or cancel your order within 24 hours of placement at no cost. After that period, custom service work may be in progress, and a fee may apply. To request a change, contact support with your order ID.
Refunds & Guarantees
Standard Services: For projects cancelled before production, full refunds are processed via your original payment method (Amazon Pay, Apple Pay or PayPal). Expect funds within 3–5 business days.
Warranty & Repairs: We offer a 1‑year warranty on all services. If your service arrives with defects or suffers damage due to workmanship, we will repair or redo it free of charge.
Bad Service or Quality Issues: If you are not satisfied, please notify us within 7 days of delivery. Based on the review, we may offer a partial refund or redo the work. Refunds via Amazon Pay, Apple Pay or PayPal will follow their standard timelines.
Refund Method
We issue refunds back to the original payment method used—whether that’s Amazon, Apple, or PayPal. Processing times depend on your provider:
- Amazon Pay: typically 3–5 business days
- Apple Pay: typically 1–3 business days
- PayPal: typically instant to 2 business days
Processing & Service Times
Standard lawn care orders are processed within 3–5 business days. Once confirmed, service appointments typically occur within 5–7 business days depending on your location and service scope. Rush jobs may be available—contact us to confirm availability.
How to Get Help
Need Help With a Payment or Refund?
Call now for assistance with billing concerns, charge disputes, or refund questions related to your order.
Phone: (888) 289‑8130
Email: richard@acegardennest.com
Disclaimer: Ace Garden Nest is an independent business and is not affiliated with or endorsed by Amazon, PayPal, or Apple. All trademarks are property of their respective owners.